Frequently Asked Questions

We've gained a vast amount experience and knowledge over the years so we created this page to answer many of the frequent questions we answered along the way.

Q1

I’ve never worked with a digital agency before, how does it work?

Not to worry, that’s why we’re here. You can learn all about this across our website and by checking out our Getting Started page.

Q2

How much does it cost?

The cost of a project can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $3,000 range for basic business sites and range upward depending on your unique needs.

Q3

How long does it take?

The time it takes to produce a quality product depends on its size and complexity and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end but more extensive builds can take longer.

Q4

Can you design my logo?

Yes we can. We provide a full brand identity design service.

Q5

Will my website work on mobile devices?

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

Q6

Do you do E-commerce / Online Store websites?

Yes we do. This is one of our specialties.

Q7

Can you help me with Social Media and Digital Marketing?

Absolutely. As a part of your project we can include social media and marketing services.

Q8

Do you provide training?

Yes. We provide all our clients with training and documentation on maintaining their website.

Q9

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are, the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. The key is to focus on well written, keyword rich and appropriate content.

Q10

Do you write the content for my website?

We don’t write content for websites as standard however if you need help, we offer copywriting services as an addition to any project.

Q11

What is a Content Management System?

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

Q12

Do I need my own domain name and web hosting?

Yes, we can help you get this set up and we can work with your existing provider but we are not a web hosting company.

Q13

What is a domain name?

A domain name is your address on the internet enabling your clients to find your website. Typically this would be something like yourcompany.com.

Q14

What is web hosting?

Web hosting is a service that allows your website to be viewed on the internet. It’s basically a computer housed in a data centre that runs your website and email.

Q15

This page didn't answer my question, now what?

Try browsing our website as there is a lot of content here that can help you (check the bottom of this page for more links). If this doesn’t help please feel free to Contact Us directly. We look forward to hearing from you.

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